Frequently Asked Questions (FAQs)

Welcome to Liontots! We’re so happy you’re here 🦁💛
To make your shopping experience as smooth and joyful as possible, we’ve put together answers to some of the most common questions from our wonderful customers.

If you don’t find what you need, feel free to reach out anytime at support@liontots.sg - we’re always happy to help 😊

1. What is Liontots?

Liontots is a children’s educational toy store based in Singapore. We carefully choose toys that encourage learning through play, creativity, sensory exploration, and early childhood development. Our goal is to support little learners while bringing joy to families. Every product is selected with love, care, and safety in mind. We believe play is one of the most important ways children grow. That’s why we focus on meaningful toys that inspire curiosity.

2. Where do you ship to?

We currently ship orders within Singapore. Our delivery service is designed to bring educational toys directly to your doorstep. We are always working on improving our service and may expand shipping options in the future. All orders are handled with care to ensure safe arrival. Delivery timelines are shared clearly before checkout. If you are outside Singapore, feel free to contact us for updates.

3. How much is shipping?

Shipping is a flat fee of $3.90 on all orders. We keep it simple and transparent with no hidden charges. The shipping fee is applied automatically at checkout. This helps us cover reliable delivery services and careful packaging. We want every toy to arrive safely for your child. Affordable shipping is part of our promise to parents.

4. How long does delivery take?

Estimated delivery time within Singapore is usually 5–10 business days after order processing. Orders are typically processed within 1–2 business days. Delivery times may vary depending on courier schedules and busy seasons. We always aim to get your package to you as quickly as possible. You may receive tracking details when available. If there are delays, we appreciate your patience and understanding.

5. What payment methods do you accept?

Liontots accepts multiple secure payment options including Visa, Mastercard, AMEX, UnionPay, PayPal, Apple Pay, Google Pay, and Shop Pay. Payment availability may depend on your device or bank settings. All transactions are processed through trusted payment providers. We do not store your full payment details. Checkout is safe, encrypted, and designed for peace of mind. You’ll receive a confirmation email once payment is successful.

6. Can I return an item?

Yes, we offer a 30-day return window for eligible items. Items must be unused, unopened, and in original packaging. Returns must be requested within 30 days of receiving your order. Because our products are made for children, hygiene and safety are very important. Some items may not qualify if opened or used. To begin a return, simply email our support team. We’ll guide you through the process kindly and clearly.

7. When will I receive my refund?

If your return is approved, refunds are processed within 10 days after we receive and inspect the item. Refunds are issued back to the original payment method. Banks or payment providers may take extra time to reflect the amount. We always aim to make refunds as smooth and fast as possible. You will be notified once the refund is completed. If you have any concerns, feel free to contact us.

8. What if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Customer happiness is very important to us, and we will make it right. We may request photos to help resolve the issue quickly. Our team will work with care to provide a replacement or suitable solution. Please do not worry — we’re here to support you. Your trust means everything to Liontots.

9. Are Liontots toys safe for children?

Yes, we choose toys designed for children’s learning and development with safety in mind. However, adult supervision is always recommended, especially for younger children. Please follow age guidelines listed on each product page. Parents should inspect toys regularly for wear or damage. Safety is a shared responsibility between us and caregivers. We aim to provide products that are fun, educational, and child-friendly. Your child’s well-being is our top priority.

10. How can I contact Liontots?

You can reach our friendly support team anytime at:

📩 support@liontots.sg

Business Address:

Unit 1005, 10/F Boss Commercial Centre, 28 Ferry Street

Yau Ma Tei

Hong Kong 

We love hearing from parents and customers, and we’re always ready to help with warmth and care 💛🦁

Thank you for choosing Liontots — where play meets learning and little minds grow every day 🌈📚🧸