Privacy Policy

At Liontots, your trust means everything to us. We are committed to protecting your personal information and ensuring that your experience with us is safe, secure, and enjoyable.

As a children’s educational toy store, we understand the importance of privacy — especially when parents and families shop online. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By using our website liontots.sg, you agree to the practices described in this Privacy Policy.

🦁 About Liontots

Liontots is an online store based in Singapore, offering carefully selected educational toys designed to support early learning, creativity, sensory exploration, and child development.

Our business details are as follows:

Liontots
Unit 1005, 10/F Boss Commercial Centre, 28 Ferry Street
Yau Ma Tei
Hong Kong
Email: support@liontots.sg

📌 Information We Collect

When you interact with our website, we may collect certain personal information to help us provide the best possible service. This may include:

Your full name
Email address
Phone number
Shipping and billing address
Order and purchase history
Payment confirmation details (processed securely via third-party payment providers)
Messages or inquiries you send to our support team
Technical data such as browser type, device information, and IP address

We collect this information only when it is necessary and relevant to providing you with our products and services.

🎁 Why We Collect Your Personal Data

Liontots collects personal information for the following purposes:

✅ To process and deliver your orders
✅ To provide customer support and respond to inquiries
✅ To send order confirmations, shipping updates, or refund notifications
✅ To improve website performance and user experience
✅ To comply with legal and regulatory obligations under Singapore law
✅ To prevent fraud and ensure secure transactions

Since we sell children’s educational toys, our services are intended for parents, guardians, and adults. We do not knowingly collect personal data from children under the age of 13.

💳 Payment Security

All payments made on Liontots.sg are handled securely through trusted third-party payment processors. We do not store or have access to your full credit or debit card details.

Your payment information is encrypted and processed according to industry security standards.

🍪 Cookies & Website Analytics

Like most e-commerce websites, we use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

Remember your shopping cart
Understand how visitors use our website
Improve store performance
Support Google services such as Google Ads and Google Merchant Center

You may disable cookies through your browser settings, although some website features may not function properly.

📣 Marketing & Communications

If you choose to subscribe to our mailing list or marketing updates, we may send you:

New product announcements
Exclusive promotions
Educational toy recommendations
Seasonal offers

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Liontots will never sell or rent your personal information to third parties.

🤝 Sharing of Information

We only share your personal data when necessary to operate our business, such as with:

Delivery and logistics partners
Payment service providers
Website hosting and e-commerce platform providers
Government or legal authorities when required by law

All third parties are required to handle your data responsibly and securely.

🔐 Data Protection & Storage

We take appropriate security measures to protect your personal data from unauthorized access, misuse, or loss.

These measures include:

Secure server infrastructure
Limited access to personal data
Encrypted payment processing
Regular monitoring for suspicious activity

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Singapore regulations.

✅ Your Rights Under Singapore PDPA

As a customer in Singapore, you have rights under the Personal Data Protection Act, including the right to:

Request access to personal data we hold about you
Request corrections to your personal information
Withdraw consent for certain uses of your data
Ask questions about how your data is handled

To exercise these rights, please contact us at support@liontots.sg.

🌏 International Data Transfers

Our warehouse operations may involve logistics partners outside Singapore (such as Hong Kong). In such cases, your information will only be shared as required for shipping and delivery purposes, and we ensure reasonable protections remain in place.

🔄 Updates to This Policy

Liontots may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with the revised effective date.

📩 Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us anytime.